Feedback is great. But when it comes out of nowhere, it can feel like a punch in the face.
If you haven’t had the experience, Mike Tyson summarized it well before his 2nd bout with Evander Holyfield, “Everybody has a plan until they get punched in the mouth.” (Incidentally, Tyson lost the match, Holyfield part of an ear.) It goes like this:
I used to work for a company that hired a lot of translators. But they weren’t linguists.
The role was one of “forward support representative.” A former soldier would serve as liaison between the engineers designing new technology and the soldiers using it.
Why was this job even created? Because engineers and soldiers do not speak the same language. Sure, in the U.S. they’re all speaking English, but they are not speaking the same language.
“Just tell me how I can improve – I don’t need hugs or campfire songs to do my job!”
Ever hear a seasoned team member say something like that? Or said it yourself?
I’ve seen the value of both critique and encouragement. But what’s the right balance?
We were talking about medical leaders and the strain of the COVID-19 crisis. My friend observed that a year’s worth of daily life-and-death crisis at the hospital – with people you may-or-may-not get along with – will feel like a 12-month deployment to a war zone.
Outsider Consulting emerged from lessons of leadership success and failure on the battlefield and in business.
Now, Outsider helps leaders map their own routes toward greater success.
Outsider’s home office is located in Scottsdale, Arizona, but we travel all over the world for events and speaking engagements.
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15169 N Scottsdale Rd
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Scottsdale, AZ 85254
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