You lied. So did I. How do I know? Someone asked, “How are you?” And we were NOT “great.” We definitely lied. 1. The Social Norms of Politeness: But how honest should we be? The rituals of etiquette hint that Askers don’t really care about the answer. Even if they are interested, we’ll take the […]
The Power of Giving Credit Where Credit is Due “Great job last week! Sara told me about your extra effort to get it over the finish line. I appreciate you.” “This month’s teamwork award goes to John. Here’s 3 specific things he hit out of the park…” Are statements like this commonplace for you? How […]
“You’re overly critical and don’t reflexively care for others’ needs.” I was reading the results of my personality assessment at work, and these were key takeaways. Upon reflection, they were quite accurate. I tried to think of practical steps toward change. My office layout was low hanging fruit. At that time, my standing workstation was […]
“The truth changes.” The first time I heard that sentence, my inside voice pushed back. It was a reflex from my belief in absolute truth. (Perceptions of it may be flawed, but it exists.) My friend wasn’t talking about absolute truth. Instead, he was describing the rapid-even-sudden way that reality “on the ground” changes, leaving […]
I had just asked a leader about his “self-care.”
Whether humor or unfamiliarity with the term, his response highlights a common leader challenge: Self-care is sometimes pushed to the bottom of our priority list.
Even more so in crisis.
As COVID-19 crashed into your reality, you rapidly made changes. Some were practical, some strategic, some were externally imposed and some you decided. Entire workforces have “new normals,” whether working from home or working within imaginary 6-foot cubes that follow a person around.
We were talking about medical leaders and the strain of the COVID-19 crisis. My friend observed that a year’s worth of daily life-and-death crisis at the hospital – with people you may-or-may-not get along with – will feel like a 12-month deployment to a war zone.
Feedback is great. But when it comes out of nowhere, it can feel like a punch in the face.
If you haven’t had the experience, Mike Tyson summarized it well before his 2nd bout with Evander Holyfield, “Everybody has a plan until they get punched in the mouth.” (Incidentally, Tyson lost the match, Holyfield part of an ear.) It goes like this:
Outsider Consulting emerged from lessons of leadership success and failure on the battlefield and in business.
Now, Outsider helps leaders map their own routes toward greater success.
Outsider’s home office is located in Scottsdale, Arizona, but we travel all over the world for events and speaking engagements.
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