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The Art of Honesty: Navigating Social Norms and Genuine Responses 

You lied. So did I.  How do I know? Someone asked, “How are you?” And we were NOT “great.”   We definitely lied.   1. The Social Norms of Politeness:   But how honest should we be? The rituals of etiquette hint that Askers don’t really care about the answer. Even if they are interested, we’ll take the […]

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Don’t Eat That Sandwich!

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Thumbs Up!

The Power of Giving Credit Where Credit is Due “Great job last week! Sara told me about your extra effort to get it over the finish line. I appreciate you.” “This month’s teamwork award goes to John. Here’s 3 specific things he hit out of the park…” Are statements like this commonplace for you?  How […]

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Clean Your Mirror, Improve Your Team

“You’re overly critical and don’t reflexively care for others’ needs.” I was reading the results of my personality assessment at work, and these were key takeaways. Upon reflection, they were quite accurate. I tried to think of practical steps toward change. My office layout was low hanging fruit. At that time, my standing workstation was […]

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The Truth Changes

“The truth changes.” The first time I heard that sentence, my inside voice pushed back. It was a reflex from my belief in absolute truth. (Perceptions of it may be flawed, but it exists.) My friend wasn’t talking about absolute truth. Instead, he was describing the rapid-even-sudden way that reality “on the ground” changes, leaving […]

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COVID-19 Leadership: Leader Self-Care

“What’s that?”

I had just asked a leader about his “self-care.”

Whether humor or unfamiliarity with the term, his response highlights a common leader challenge: Self-care is sometimes pushed to the bottom of our priority list.

Even more so in crisis.

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COVID-19 Leadership: Half-time Adjustments

As COVID-19 crashed into your reality, you rapidly made changes. Some were practical, some strategic, some were externally imposed and some you decided. Entire workforces have “new normals,” whether working from home or working within imaginary 6-foot cubes that follow a person around.

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COVID-19 Combat Lessons: Troop the Line

The Iraqi night was particularly dark. I climbed the stairs to the roof and eased my way into the heavily sandbagged position in one corner. A lone Soldier peered over his machine gun into the night.

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Like Combat – Leading Well in COVID-19

“It’s going to feel like a combat deployment.”

We were talking about medical leaders and the strain of the COVID-19 crisis. My friend observed that a year’s worth of daily life-and-death crisis at the hospital – with people you may-or-may-not get along with – will feel like a 12-month deployment to a war zone.

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Punched in the Face

Feedback is great. But when it comes out of nowhere, it can feel like a punch in the face. 

If you haven’t had the experience, Mike Tyson summarized it well before his 2nd bout with Evander Holyfield, “Everybody has a plan until they get punched in the mouth.” (Incidentally, Tyson lost the match, Holyfield part of an ear.) It goes like this:

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